Lilac station server - Emergency Maintenance

Thursday, 30 March 7 hours
Complete
Complete

The maintenance was completed around 6.30pm BST, further monitoring has been conducted and we're confident the work has now been successfully completed.

We apologise for the inconvenience, if you continue to have issues please contact support at help@radio.co.

Underway

We've been made aware of further issues on Lilac, relating to the uploading and deletion of media.

We're investigating the cause, and will provide updates shortly.

Complete

We understand the diagnostics has now been completed and your station should be back online, we would like to apologise for the inconvenience caused.

We'll continue to monitor the situation, but if you have any further issues, please contact help@radio.co.

Updated

Unfortunately the diagnostics is taking a bit longer than expected. We're awaiting further updates, which we will provide here shortly.

We apologise for the inconvenience.

Updated

Unfortunately our infrastructure partner has experienced delays in starting diagnostics. We've updated the maintenance window, we now expect this to be completed no later than 13.30pm BST.

We apologise for the inconvenience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

A potential hardware fault has been detected on the server. Diagnostics need to be performed to establish whether the hardware needs to be replaced.

Server downtime could be up to two hours of the three hour window.

Began at:

Affected components
  • Radio.co Studio
    • Database
    • Platform
    • Statistics