Performance issues affecting 'Nickel' station server

Uptime Impact: 3 hours, 33 minutes, and 32 seconds
Resolved
Resolved

We've now resolved the incident.

From our provider: We have detected an issue with the cooling system, which has now been replaced. The temperatures reported are now normal.

Thanks for your patience.

Identified

Our service provider is verifying the server and has removed it from the network. We are awaiting further updates.

Recovering

The hardware issue has been resolved. Stations should now be online.

We are awaiting confirmation from the service provider before marking the incident as resolved.

Identified

Our service provider is continuing to work on the server. More information will be provided when available.

Identified

The majority of stations have been migrated to alternative servers. Stations should be online and broadcasting.

Our provider is working on the server to resolve the hardware issue. Legacy stations (with FTP) are currently unavailable.

Identified

We are working to migrate stations to alternative hardware

Identified

Nickel is now responsive. However the datacenter continue to work on the issue. The service may degrade again.

Identified

Our server provider are actively investigating the issue

Identified

We’ve identified a critical thermal fault affecting one of our station servers (Nickel). We are communicating with the service provider to confirm next steps.

Investigating

We are investigating reports of performance issues on the Nickel Station server. More information will be provided when we have it.

Began at:

Affected components
  • Station Servers