Affected services:

  • External Services

System emails failing to send to certain providers

Opened on Monday 21st May 2018, last updated

Resolved — This issue has been confirmed to be resolved.

Posted by Jim

Monitoring — Our Mail service provider has informed us that the issue should now be resolved. We are monitoring the situation to see if any further incidents occur.

Posted by Jim

Identified — We are aware of an issue affecting system emails (Welcome emails, DJ invitiation emails, station notifications). This appears to be affecting any Microsoft email domains, such as live.co.uk and hotmail.com. We have contacted the provider of our mailing system for information and to resolve the issue as quickly as possible. If you are trying to invite a DJ to your station, if possible try and use a different email domain, such as Gmail.com. We apologise for any inconvenience caused in the meantime.

Posted by Jim

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