Affected services:

  • API
  • Statistics

Statistics degraded performance

Opened on Friday 17th April 2020, last updated

Resolved — We are now marking this incident as resolved. If you have any issues regarding statistics and real time track information, please do not hesitate to get in touch with our Support team at help@radio.co. We apologise for any inconvenience this may have caused.

Posted by Jim

Monitoring — We have identified a misbehaving system which has been fixed. Real time statistics data is now up to date and should be correct. We are aware that some historical data is currently delayed in processing, which we will be addressing as soon as possible. We apologise for any inconvenience this may have caused.

Posted by Jim

Investigating — We're currently aware of an issue affecting our statistics service which is causing access issues to the reporting functions within Radio.co, and the reliability of real time data such as listener count and track information.

Posted by Jim

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