Affected services:

  • Apps & Players
  • Statistics

RFO - Statistics and Stuck Track Information

Opened on Monday 21st January 2019, last updated

Resolved — is aware of an issue with our Statistics platform which took place over the weekend affecting clients. The issue appears to have began at 16:00:00 UTC on Sunday 20th January for approximately 6 hours. We are also aware of intermittent issues in the days leading up to this affecting a smaller number of clients. This issue may have impacted your station in the following ways: - Incorrect real time listeners figures - Stuck track information in the Dashboard, Apps and Players - Intermittent access to Statistics reports We are aware of the cause of the problem and as of 21st January 22:00:00 UTC this issue was marked as resolved. We are continuing to monitor the the affected services to ensure this issue does not re-occur. If you are still experiencing issues, please try restarting your station at a convenient time by clicking the "ON AIR" button once, then confirm on the popup message. Wait for 10-15 seconds, and then click the now grey "OFF AIR" button to power the station back up. apologises for any inconvenience this may have caused. If you are still having issues please do not hesitate to contact so we can ensure your station is working correctly.

Posted by Jim

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