Affected services:

  • Billing System

Billing System - Delayed processing

Opened on Thursday 11th January 2018, last updated

Resolved — Billing system processing issues have been resolved.

Posted by StatusBot

Monitoring — Due to issues affecting our billing system in December, a small number of transactions (between Dec 1st and Jan 5th) were delayed until January 9th-11th. Debits for pending payments made in December should now appear on your payment method statement. If you have received a debit you were not expecting and are unsure, please contact support at help@radio.co for clarification. Please note: Billing processing has resumed as normal moving forward. Any due payments from today will be processed as normal.

Posted by StatusBot