Affected services:

  • External Services

System Emails Not Being Sent

Opened on Thursday 25th January 2018, last updated

Resolved — This issue has been resolved

Posted by Aaron Igniso

Monitoring — The update has been applied and the email service is working again. Please note, if you have invited a User to join your station, you'll need to resend the invitation via your Dashboard by going to Users, then click the pencil icon and delete the user. Then, re-invite the user by clicking the Invite a User button in the top right corner. If you have requested a password reset, you will need to retry in order to receive the password reset link. If you continue to have issues, please contact help@radio.co for assistance.

Posted by Jim

Identified — A new update is being prepared and will be ready for testing shortly. After testing is successful we hope to issue the update soon.

Posted by Jim

Identified — Unfortunately, the system update has not corrected the issue. We are currently investigating further problems with the email service. We apologise for any inconvenience caused during this time.

Posted by Jim

Identified — An update for the mailing service is being tested and is working as expected. We hope to roll out the update soon after further testing is complete.

Posted by Jim

Investigating — We're aware of an issue affecting our mailing services. This is affecting system emails such as DJ invites and password resets. We are actively investigating the issue and will update this space when we learn more about the situation.

Posted by Jim

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