Opened on Tuesday 21st May 2019, last updated
Resolved — Our server hosting partners have advised that the problem has now been resolved. The issue was related to the cooling components inside the server rack, which required replacing in order to bring the server down to the correct operating temperatures. We are continuing to monitor the server and we are still discussing this further with our partners to ensure that this kind of issue does not occur again.
Investigating — The datacenter team have scheduled maintenance for 12PM BST. We anticipate the server will be down for approximately 30 minutes. We apologise again for the inconvenience.
Investigating — We have been advised by the datacenter team that further work is going to be required to ensure stability and to prevent further issues from occurring. This will likely cause some further downtime today, and we will provide further notice here when we have a more definite time frame. We apologise for the ongoing inconvenience.
Investigating — The data centre will be replacing the hardware within the next 60 minutes. This was delayed due to stock allocation issues. We will update once we have further information
Investigating — Due to defective hardware. The server is being replaced. At this moment in time we are unable to ascertain how long this will take. We will provide further updates when we receive them