Affected services:

  • Statistics

Real Time Statistics - Degraded Performance

Opened on Wednesday 23rd October 2019, last updated

Resolved — This incident has been confirmed to be resolved.

Posted by Jim

Monitoring — Stats issues have now been resolved and the system has returned to normal operating status. We are now monitoring the system for any reoccurrences of the issue. We apologise for any inconvenience caused.

Posted by Jim

Identified — We have brought statistics back online and it is now working to catch up. We expect some intermittent issues to still occur during this time. When this process is complete we will re-assess the situation and provide further updates.

Posted by Jim

Identified — Yesterday at approximately 4pm BST we noticed the stats function wasn't working correctly. There has been no improvement to the stability overnight despite a few attempts to resolve this. To remedy this, we have now taken real-time statistics and reporting offline for maintenance temporarily until this is resolved. It's important to note that your historic stats will be correct and your listener counts will be restored when stats comes back online. We apologise for any inconvenience caused.

Posted by Jim

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Jim

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