Opened on Wednesday 13th June 2018, last updated
Resolved — The Radio.co platform has remained stable for over 24 hours. This issue has now been marked as resolved.
Monitoring — Access to our API has been restored. However, due to the nature of this issue, you could see that your station is still off air for a short while. However, it will, in fact, be broadcasting if you tune in. This will resolve itself naturally as time passes. We are now monitoring the platform to ensure stability is maintained. If you continue to have major issues, please contact email@example.com for assistance. We apologise for any inconvenience caused during this time, and we thank you for your patience.
Identified — We are attempting to restore access to our API now which will allow track information and station status to show in Studio and in apps and players.
Identified — Access to the Dashboard has been restored and stations have resumed playout. We are currently working on restoring station Status and Player access.
Identified — Our infrastructure providers are attempting another fix to restore service. Progress updates will be provided here as soon as possible.
Identified — Restoring service is taking longer than expected. We are liaising with our infrastructure partners to identify and resolve this issue as fast as we can. We apologise profusely for the issues caused during this time.
Identified — Access is now being restored. All stations should resume normal service soon. We will confirm here when this has been fixed.