Affected services:

  • API
  • Apps & Players

Studio Access Restricted

Opened on Wednesday 13th June 2018, last updated

Resolved — The Radio.co platform has remained stable for over 24 hours. This issue has now been marked as resolved.

Posted by Jim

Monitoring — Access to our API has been restored. However, due to the nature of this issue, you could see that your station is still off air for a short while. However, it will, in fact, be broadcasting if you tune in. This will resolve itself naturally as time passes. We are now monitoring the platform to ensure stability is maintained. If you continue to have major issues, please contact help@radio.co for assistance. We apologise for any inconvenience caused during this time, and we thank you for your patience.

Posted by Jim

Identified — We are attempting to restore access to our API now which will allow track information and station status to show in Studio and in apps and players.

Posted by Jim

Identified — Access to the Dashboard has been restored and stations have resumed playout. We are currently working on restoring station Status and Player access.

Posted by Jim

Identified — Our infrastructure providers are attempting another fix to restore service. Progress updates will be provided here as soon as possible.

Posted by Jim

Identified — Restoring service is taking longer than expected. We are liaising with our infrastructure partners to identify and resolve this issue as fast as we can. We apologise profusely for the issues caused during this time.

Posted by Jim

Identified — Access is now being restored. All stations should resume normal service soon. We will confirm here when this has been fixed.

Posted by Jim

Identified — Development are aware of the Dashboard being unavailable for some clients. We are currently working to resolve the issue as fast as possible. Development have issued a fix which should take effect very soon. We apologise for any inconvenience caused.

Posted by Jim

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