Affected services:

  • Studio

Access issues to studio.radio.co

Opened on Monday 24th June 2019, last updated

Resolved — Cloudflare have resolved the issue and we have now re-enabled traffic to their service. We are marking this incident as resolved, however, if you have any further issues please do not hesitate to contact help@radio.co and our team will be happy to investigate.

Posted by Jim

Monitoring — We have re-routed traffic away from Cloudflare, restoring access to studio.radio.co. When we receive confirmation that the issue has been resolved from Cloudflare's end, we will re-enable it and continue to monitor the problem.

Posted by Jim

Identified — Cloudflare have acknowledged an issue with their service and the issue is currently being worked on. We will be monitoring their status feed (https://www.cloudflarestatus.com/) and continue to provide updates here.

Posted by Jim

Identified — Access issues to studio.radio.co appears to be region specific. At the moment we are aware of access issues in the UK and in specific US regions. The problem appears to be with our CDN provider, Cloudflare having routing issues. We are currently waiting for a service update from them to investigate the issue further. We apologise for any inconvenience.

Posted by Jim

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Jim

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