Connectivity issues to the Rose Station server

Opened on Friday 23rd October 2020, last updated

Resolved — We have opened a maintenance window for this issue. You can view it in the yellow box on the status.radio.co website. Further updates will be provided there.

Posted by Radio.co DevOps

Monitoring — RFO: Due to a RAID rebuild failure the Rose server halted resulting in downtime. The Data centre technicians were able to restore access to the server at 15:00UTC. Due to the data sensitive nature of this issue we will be scheduling maintenance on Monday October 26th through Tuesday 27th to migrate the Rose server contents onto new hardware. This maintenance window will exceed 24 hours.

Posted by Radio.co DevOps

Monitoring — Update: The data centre will remain monitoring the server for the next 24 hours. Server health has been stable since it returned online at 15:00UTC. We will keep this incident open as 'Monitoring' for the next 24 hours.

Posted by Radio.co DevOps

Monitoring — The Rose station server is now online. The Data centre team have not yet confirmed the incident is closed. We continue to monitor the situation. Once we have confirmation this status will be moved to resolved and an RFO will be provided. If you have any concerns about this outage please contact help@radio.co. Please be aware non-urgent responses may be delayed due to the volume of queries. Radio.co would like to apologise for the inconvenience this outage has caused.

Posted by Radio.co DevOps

Identified — The server halted due to an unknown issue. Data centre staff are performing disk redundancy checks prior to powering up the server. Unfortunately we do not have a timeframe for this as the process can vary. Further updates will be provided shortly. A Reason for Outage report will be available once server access has been restored.

Posted by Radio.co DevOps

Investigating — Due to issues in the server rack, the Rose station server is currently unavailable. Datacentre technicians are assessing the issue. Further updates will follow. We apologise for any inconvenience this may cause.

Posted by Radio.co DevOps

Investigating — Our datacentre team continue to investigate the issue affecting the Rose station server.

Posted by Radio.co DevOps

Investigating — This server is currently experiencing intermittent connectivity issues. Our datacentre team have been alerted and are investigating.

Posted by Radio.co DevOps

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