Rose - Stream Dropouts

Resolved
Resolved
After 1 day, 2 hours, and 12 minutes

THG Hosting have confirmed the incident is closed. If you continue to experience issues please contact help@radio.co.

Thanks for your patience.

Recovering
After 14 hours and 7 minutes

THG Hosting have implemented a workaround to restore connectivity to the server. After numerous checks by our DevOps team intermittent streaming issues should now be resolved.

If you continue to experience problems please reach out to us at help@radio.co so we can investigate.

We are waiting for a Reason For Outage (RFO) report from THG Hosting in order to find out the root cause of the problem and, if possible, put measures in place to reduce the chances of this happening in the future.

Once again we would like to apologise for the inevitable inconvenience this has caused.

Identified
After 10 hours and 40 minutes

We continue to monitor the situation. At time of writing the server is responding. We are still awaiting further information from our provider, THG Hosting. We will keep this incident ‘Open’ until more information is provided by them.

All the team at Radio.co would like to sincerely apologise for the inconvenience caused by this issue.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 6 hours and 10 minutes

Our provider is still diagnosing the issue, unfortunately we don't have a further update at this time.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 55 minutes

Network engineers at our provider continue to investigate the issue. We will provide further updates as we receive them.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 37 minutes

Our server provider, THG, have advised their network engineers are still investigating the cause of this issue.

We appreciate your patience at this time.

Investigating

We are aware of an issue affecting the Rose station server.

Stations on Rose may be experiencing intermittent dropouts when listeners connect to the stream. We've opened a ticket with our server provider for this to be reviewed.

Soon as an update is available, we'll let you know.

Began at:

Affected components
  • Station Servers