Playlist position is skipped in some instances

Development have made some adjustments to the track fetch service around while they work on a permanent resolution. This should improve the situation with track ordering in most cases.

We will provide a full update once available.

We are investigating reports that playlists may not be starting from the expected position in some instances.

Adjustments have been made to our platform in order to alleviate this while a longer term solution is sought.

If you have reported this issue to support, this has been logged with our engineering team who are investigating.

Further updates will be provided as this notice progresses.

Thank you for your patience during this time,