Service Provider Issues - Stream availability reduced


We've now resolved the incident. Thanks for your patience.

Reason For Outage Report

We would like to sincerely apologise for the recent service interruption you may have experienced. We understand how important our services are to you, and we deeply regret any inconvenience this may have caused.

During the outage period, our service provider encountered an unexpected issue while processing payments. This problem directly affected their automated systems, leading to the suspension of our servers. As a result, our services became temporarily unavailable, preventing you from accessing the resources you rely on.

We want to assure you that we immediately initiated communication with our service provider as soon as we became aware of the issue. Our dedicated team worked diligently to resolve the situation promptly. We maintained constant contact with the provider, seeking updates on the progress of the resolution and advocating for the swift restoration of our servers.

While we understand the frustration and inconvenience this outage may have caused, please be assured that we are actively working with our service provider to prevent similar incidents from occurring in the future. They are conducting a thorough analysis of the root cause of the payment processing issue and taking the necessary steps to implement additional safeguards and redundancy measures. While we are adding further processes to flag issues like this earlier to reduce the risk of it happening in the future.

Your satisfaction is of the utmost importance to us, and we strive to deliver a reliable and uninterrupted service. We value your trust and appreciate your understanding as we work to improve our systems and processes.

If you have any further questions or concerns regarding this outage, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary information.

Thank you for your patience and continued support. DevOps.


Our services continue to recover. We will provide an update when all services have returned to full operation. We apologise for any inconvenience caused.


We understand our server provider has fixed the core issue, and we are waiting for things to recover.

Please note that artwork may fail to update for the time being, whilst the platform catches up. This should resolve itself soon.


This incident is still ongoing.

Our server provider is investigating the fault, a further update will be provided shortly.


We're currently investigating an issue with one of our server providers, affecting stations on a some servers.

Your stream may fall silent during this period, we apologise for the inconvenience and will provide further updates once available.

Began at:

Affected components
  • Station Servers